Select a successful e-business that has been started in the last 5 years (e.g. e-store online booking service, gaming, e-learning etc.) and describe in about 500 words in your journal entry on Interact2, the role of service delivery technologies and tools in their everyday business operations.
Identify and discuss the service delivery technologies used and substantiate your claim above (importance/impact role of these service delivery technologies in a business), with references to similar cases available in journals which explains the value of this information to the organisation. Include information of any business project (small/large) and any IT outsourcing activity.
This task meets Learning Outcomes 1 & 2:
- be able to describe the role of information and communication technologies in organisational activities;
- be able to explain the value of information to an organisation.