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Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What moments of truth would a customer at Disney World encounter? Think about the total experience including lodging, food service, shopping, and transportation, as well as theme park attractions.

Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What moments of truth would a customer at Disney World encounter? Think about the total experience including lodging, food service, shopping, and transportation, as well as theme park attractions.

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